How It Works

How It Works

What is Workflow?

The automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules.

When should workflow software be used for integration?

Workflow software is recommended for use when integrating processes that include substantial human activity. Although workflow can be used for straight-through processing its real strength lies in automating human activities that span hours, days, weeks or even months.

This level of automation requires few changes to existing processes and typically involves minimal integration with other applications.

How is EnsureFlow™ delivered?

EnsureFlow™ is delivered as a service following the "Software as a Service" (SaaS) model. Customers will be provided with a dedicated web server at a secure data centre. We will provide our customers with their own EnsureFlow™ website, and we will host their data as part of the service. We then take on the responsibility for delivering and maintaining EnsureFlow™ which enables our customers to focus on other business requirements.

Customer Support

Support

EnsureFlow™ customers can have access to 24 x 7 x 365 priority support and the peace of mind that their data is protected via a 256-bit SSL encrypted secure environment.

Assistance

Help is always at hand and our team has many options that can be tailored to your needs. We take a detailed approach to understanding where your business is now and what solution is right to get the best possible outcome for you and your organisation.

Training and Assistance

Training

We constantly strive for best practice in all departments and treat you, the customer, as our number one asset.

EnsureFlow™ product training is vital for building user confidence, and we have the team to guide you through the process regardless of your computer experience and background.

Access to a 24 hours a day, 7 days a week for 365 days of the year priority support.
Australian Based Training Line.
Online video updates.

We value your ideas and improvements?

Our corporate values drive us to be the best we can be. We know that our customers' insight and experience guides the successful outcome for the company and products so please do not hesitate to let us know your thoughts.